The Challenge

A leading enterprise technology company with tens of thousands of sellers worldwide faced a pressing challenge: how to deliver consistent, high-quality sales enablement at scale.

Knowledge from senior leadership—deal strategies, competitive positioning, and best practices—existed across decks, training sessions, and internal memos. But distributing this knowledge in real time to global sellers proved difficult. Traditional enablement formats like workshops, email blasts, and live coaching required heavy resources and often failed to meet sellers at their exact moment of need.

The company needed a scalable, interactive solution that could:

• Provide just-in-time coaching aligned with business priorities.

• Improve seller preparation for customer conversations.

• Reduce training costs while boosting engagement and adoption.

The Solution

The enterprise partnered with Pegasi AI team members, alongside another AI services firm, to deploy an AI-powered enablement assistant designed to make leadership insights accessible, consistent, and actionable across the field.

The Pegasi team architected the system, built the initial proof-of-concepts (POCs), iterated on the voice agent, and supported secure cloud deployment—laying the foundation for scale.

The assistant transformed scattered leadership wisdom into structured, conversational experiences. Sellers could interact through text or voice to access coaching on objections, positioning guidance, and customer-ready narratives.

Key Features

• Conversational Coaching: Engages sellers in natural dialogue that mirrors trusted leadership insights.

• Dynamic Content Access: Draws from curated enablement assets—customer stories, product guidance, and sales playbooks.

• Real-Time Feedback: Sellers rate responses, feeding a continuous improvement loop.

• Enterprise-Scale Infrastructure: Secure, compliant, and designed for thousands of concurrent users.

• Multi-Modal Experience: Chat, speech synthesis, and transcript downloads support flexible learning.

The Impact

The launch exceeded expectations and broke internal adoption records:

• 10,000+ unique users and 15,000+ coaching sessions in less than a week.

• 70%+ of users agreed or strongly agreed the assistant made it easier to prepare for customer conversations.

• Record attendance and satisfaction at internal enablement workshops.

Sellers reported saving both time and money while entering customer meetings better prepared. Leadership saw measurable improvements in sales readiness and consistency across global teams.

Looking Ahead

With adoption accelerating, the company is already expanding the assistant’s scope:

• Launching industry-specific enablement pilots to tailor training to verticals.

• Adding simulated customer conversations for roleplay practice.

• Extending multi-language support to serve diverse global teams.

By scaling sales coaching through Pegasi’s AI team, the enterprise reduced reliance on live trainers, accelerated seller ramp time, and enabled more strategic customer conversations—ultimately driving measurable top-line revenue growth.

Pegasi is redefining how enterprises scale agents —delivering consistency, speed, and impact at global scale.